welcome to the archies support desk
What can we help you with?
The Fit of Archies Thongs
- My old thongs have one size for US. What size should I choose?
- Have you changed the sizes? My new thongs are smaller
- What is the correct Archies Thongs fit?
- How much arch support is there in Archies Thongs?
- Do Archies Thongs run big or small?
- Are Archies Thongs true to size?
Exchanges, Refunds & Warranty Claims
- How to use the Archies Footwear Online Returns Portal - retailer purchase
- How to contact customer support
- My thongs broke - is this covered by your warranty?
- How do I change the return request on the portal?
- The returns portal does not recognise my order number
- How to use the Archies Footwear Returns Portal - online purchase
Kids Range
Purchasing Options
- What is Klarna?
- Why the price increase?
- Having trouble with your Free Bag / WELCOME discount code?
- How do I find an Archies Footwear retailer?
- Is there anywhere I can try them on before buying?
- What cards do you accept for online payment?
Shipping
Injuries & Conditions
- I don’t have any injuries or problems with my feet, would these still be good for me?
- Are these good for people with plantar fasciitis or heel spurs?
- Are these good for people with bunions?
- I normally wear orthotics, is it still okay that I wear Archies Thongs?
- What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?
I'm having an issue with the thongs
- My thongs feel uncomfortable. Will this improve?
- My thongs do not seem wide enough. Do you make thong’s that have a wider fit?
- My Archies Thongs feel a little slippery at first, will this wear off?
- My thongs are squeaking, is there anything I can do to fix this?
- The strap of the thongs is too tight for me