You can exchange your thongs (for size and colour) within 30 days of purchase. If they are in new condition - we will exchange them for free. If they are in worn condition, simply pay the return postage, and we will exchange them for you.
New condition - 100% free exchanges
Worn condition - you pay the return postage cost
The easiest way to process your exchange is to use our Online Returns Portal.
Please note, you will need your order number and email address used to place the order to access the portal. Please use your full order number, for example, 12345-AU.
You can find your order number on your email confirmation or ask our team on live chat for your order number.
Email us: firstname.lastname@example.org
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