All our thongs are covered by a 6-month warranty. Archies Thongs are incredibly strong and durable, and it's very rare for them to break. However, sometimes this can occur due to catching them at the wrong angle, an odd manufacturing fault, or due to prolonged use and general wear and tear.
Our warranty does not cover damage caused by external factors such as a dog or cat biting the strap.
If you do experience an issue with your thongs, please do not throw them away as you will be required to return them to us so that we can process the warranty.
The easiest way to lodge a warranty claim is to use our online returns portal.
Please also attach the following photographs:
1. A photograph of the issue
2. A photograph of the size stamp (the stamp that has the US, UK, EU sizing)
3. Any additional photographs or info that might help your claim
Online purchase - click here
You will be required to enter your order number and the email used to place the order.
Retailer purchase - click here
You will be required to submit proof of purchase.
If there are any issues, please contact customer support and we will gladly assist you.