# archies-arch-support-thongs

> Public Help Center articles for archies-arch-support-thongs.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I cancel or change my order? What is the process?](https://support.archiesfootwear.com.au/en-US/can-i-cancel-or-change-my-order-what-is-the-process-219481.md): Sometimes - yes! However, we can't guarantee this is possible due to our speedy warehouse!. If you contact us before the warehouse has processed your order, we'll be able to cancel it and make any changes. Please contact us via chat or email us with
- [When will my order be shipped?](https://support.archiesfootwear.com.au/en-US/when-will-my-order-be-shipped-219483.md): Orders are typically shipped within 48 hours. Our warehouse operates Monday to Friday during Australian business hours.
- [How long will it take for me to receive my order?](https://support.archiesfootwear.com.au/en-US/how-long-will-it-take-for-me-to-receive-my-order-219484.md): Standard shipping typically takes 2-8 business days. We suggest opting for Express if you need them urgently.
- [What is the postage cost?](https://support.archiesfootwear.com.au/en-US/what-is-the-postage-cost-219482.md): For standard shipping, the postage cost is $7.95 for one pair of shoes. Express post is available for $15.00. If you order two or more pairs of shoes, you'll receive free shipping.
- [Do you have express shipping?](https://support.archiesfootwear.com.au/en-US/do-you-have-express-shipping-219488.md): Yes, we do have an express postage service. Express Shipping should take 2 business days and is $15.00.
- [What card/methods do you accept for online payment?](https://support.archiesfootwear.com.au/en-US/what-cardmethods-do-you-accept-for-online-payment-219489.md): We accept all major credit cards.
- [Do you sell internationally?](https://support.archiesfootwear.com.au/en-US/do-you-sell-internationally-219490.md): Yes, we do. Click here for a list of our online stores.
- [CUSTOMER ASKS WHERE TO BUY ARCHIES OR IF THEY CAN TRY THEM ON BEFORE BUYING](https://support.archiesfootwear.com.au/en-US/customer-asks-where-to-buy-archies-or-if-they-can-try-them-on-before-buying-219491.md): Yes! Use our store locator to find your nearest stockist.
- [Archies Footwear Returns and Exchanges Policy](https://support.archiesfootwear.com.au/en-US/archies-footwear-returns-and-exchanges-policy-2573046.md): Our returns policy makes exchanges and refunds easy and hassle-free. Please carefully review the guidelines by clicking this link
- [Are Archies Thongs and Slides non-slip?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-and-slides-non-slip-219447.md): Archies Thongs and Slides have grip, however, they are not non-slip. Our advice when wearing them on slippery surfaces is the same that we would give to someone wearing any type of footwear on a wet and slippery surface, slow down and be extra carefu
- [Are Archies Thongs true to size?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-true-to-size-219494.md): Yes, our footwear is true to size. We've based our sizing on the US shoe sizing system, so we recommend choosing your standard US shoe size.
- [What size thongs do I order?](https://support.archiesfootwear.com.au/en-US/what-size-thongs-do-i-order-219498.md): Sizes are based on US shoe sizing, Follow these steps to find your size
- [Used to wearing half size for thongs, what size do I choose?](https://support.archiesfootwear.com.au/en-US/used-to-wearing-half-size-for-thongs-what-size-do-i-choose-219495.md): If you're a half size, we suggest sizing up!
- [I have narrow feet, will these fit me?](https://support.archiesfootwear.com.au/en-US/i-have-narrow-feet-will-these-fit-me-219496.md): Yes, our thongs will fit you well as they have a tight strap and toe pole that can be stretched.
- [I have wide feet, will these fit me?](https://support.archiesfootwear.com.au/en-US/i-have-wide-feet-will-these-fit-me-219501.md): Yes - our thongs are very accommodating to foot width because the straps can be stretched!
- [I have average feet, will these fit me?](https://support.archiesfootwear.com.au/en-US/i-have-average-feet-will-these-fit-me-219506.md): Yes, our thongs will be a great fit for you.
- [I have flat or pronated feet. Can I wear Archies Footwear products?](https://support.archiesfootwear.com.au/en-US/i-have-flat-or-pronated-feet-can-i-wear-archies-footwear-products-219505.md): Yes! Archies Footwear products have in built arch support and are perfect for people with pronated and/or flat feet. The arch support helps to support the foot in a more optimal position and reduce pronation.
- [I have high arches. Can I wear Archies Thongs?](https://support.archiesfootwear.com.au/en-US/i-have-high-arches-can-i-wear-archies-thongs-219504.md): Archies Thongs are great for those who have high arches. They have in-built orthotic support, which encourages optimal foot posture aiding whole-body alignment.
- [What is the perfect fit for Archies Thongs?](https://support.archiesfootwear.com.au/en-US/what-is-the-perfect-fit-for-archies-thongs-219502.md): Archies Thongs should "fit like a glove" with very little space in front of the toes and behind the heels.
- [How to measure your foot length](https://support.archiesfootwear.com.au/en-US/how-to-measure-your-foot-length-219500.md): Use our size chart to select the best fit for you in Archies Thongs: What is my size?. If you need any assistance in finding the correct size or fit, feel free to contact customer support. Need help?. Submit a request. Chat:. Facebook DM. Instagram
- [How to stretch the strap of Archies Thongs](https://support.archiesfootwear.com.au/en-US/how-to-stretch-the-strap-of-archies-thongs-219503.md): Archies Thongs can easily be stretched by your hands. If you follow these instructions, the straps are almost impossible to break! For more on stretching the strap, here's a video by Dan our founder. To stretch the strap, simply hold the strap betwee
- [My thongs don't seem wide enough. Do you make thongs that have a wider fit?](https://support.archiesfootwear.com.au/en-US/my-thongs-dont-seem-wide-enough-do-you-make-thongs-that-have-a-wider-fit-219497.md): While we don't make wider-fitting thongs, we do have a few tips to help you get a comfy fit.
- [Do Archies Thongs run big or small?](https://support.archiesfootwear.com.au/en-US/do-archies-thongs-run-big-or-small-219493.md): Archies Thongs are true to size and should have a snug fit on your feet.
- [What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?](https://support.archiesfootwear.com.au/en-US/what-is-%22toe-clawing%22-or-%22toe-grabbing%22-and-why-dont-i-get-it-in-archies-thongs-219507.md): "Toe clawing" or "toe grabbing" occurs when your toes claw down in an attempt to keep the thong or sandal on your foot.
- [My thongs feel uncomfortable. Will this improve?](https://support.archiesfootwear.com.au/en-US/my-thongs-feel-uncomfortable-will-this-improve-219457.md): Yes, in most cases, we find that — with time and wear — our thongs become considerably more comfortable. Like all new shoes, our footwear has a wearing-in period. The reason for this is that the footbed is designed to mould to the shape of your feet.
- [My thongs straps are too tight](https://support.archiesfootwear.com.au/en-US/my-thongs-straps-are-too-tight-219458.md): It’s for normal foot function. If too tight, please watch these videos:
- [My thongs are squeaking, is there anything I can do to fix this?](https://support.archiesfootwear.com.au/en-US/my-thongs-are-squeaking-is-there-anything-i-can-do-to-fix-this-219459.md): Occasionally when the thongs are brand new, they can squeak if some sweat develops underneath the foot. The problem should go hopefully away once the thongs are worn in and some of the initial sheens wears off. The thongs almost always squeak when we
- [My thongs feel uncomfortable? Will this improve?](https://support.archiesfootwear.com.au/en-US/my-thongs-feel-uncomfortable-will-this-improve-219460.md): Are Archies Thongs instantly comfortable for everyone?. Most people find Archies Thongs to be instantly and unbelievably comfortable. However, for some people, getting used to the support can take some time and may even cause some soreness. Archies a
- [My Archies Thongs feel like they are a little shiny on top, will this wear off?](https://support.archiesfootwear.com.au/en-US/my-archies-thongs-feel-like-they-are-a-little-shiny-on-top-will-this-wear-off-219461.md): Archies Thongs texture can vary a little depending on which part of the manufacturing cycle they were made in. Typically, the thongs have a nice 'rubber-like' feel (even though the thongs do NOT contain rubber), occasionally, when the thongs are bran
- [My thongs strap has loosend / stretched. Is there a way it can be tightened?](https://support.archiesfootwear.com.au/en-US/my-thongs-strap-has-loosend--stretched-is-there-a-way-it-can-be-tightened-219462.md): My thong strap has loosened / stretched. Is there a way it can be tightened?. Unfortunately, over time, the strap will eventually stretch and lose some of its original tightness the same way clothing will stretch over time if you wear it a lot. The s
- [My thongs are making a clapping / flopping sound](https://support.archiesfootwear.com.au/en-US/my-thongs-are-making-a-clapping--flopping-sound-219456.md): Sometimes Archies Thongs can make a flip 'flop' sound! However, don't stress it is an easy fix! Regarding the clapping / flopping noise - while it may be annoying you, it's actually a good thing for your feet, as it means that the thongs are doing th
- [My Archies Thongs are too hard what do I do?](https://support.archiesfootwear.com.au/en-US/my-archies-thongs-are-too-hard-what-do-i-do-219469.md): Archies Thongs have a footbed that moulds to the shape of your feet as you wear them. However, we do have a tip to fast-track the wearing in period!
- [Will my feet sweat in Archies Thongs?](https://support.archiesfootwear.com.au/en-US/will-my-feet-sweat-in-archies-thongs-219463.md): Your feet should not sweat Archies Thongs any more than a normal thong. However, if you're finding that they feel tight and hot, we recommend stretching the toe pole and strap just a little to get a bit more air under your foot. This should help fix
- [How long will Archies Thongs last?](https://support.archiesfootwear.com.au/en-US/how-long-will-archies-thongs-last-219464.md): With proper care, you should get 1 to 2 summers of excellent use. After the first year, the lifespan depends on the following factors:. However, generally speaking, the thongs are exceptionally strong and durable. They will almost always wear out bef
- [My thongs or slides are dirty or stained. How do I clean them?](https://support.archiesfootwear.com.au/en-US/my-thongs-or-slides-are-dirty-or-stained-how-do-i-clean-them-219465.md): Archies can get dirty as we wear them in so many different environments! However, the great news is they clean so easily and look brand new!. To clean them follow the steps below:. 1. Using warm water, vigorously wash the thongs with a scourer or scr
- [Take care when walking down steep embankments in thongs](https://support.archiesfootwear.com.au/en-US/take-care-when-walking-down-steep-embankments-in-thongs-219466.md): If you are walking down a very steep embankment in the thongs, this can place the toe pole under excessive pressure causing it to stretch. If walking down a very steep embankment, you may want to consider taking the thongs off, otherwise, you run the
- [Avoid leaving your thongs in direct sunlight or excessive temperatures](https://support.archiesfootwear.com.au/en-US/avoid-leaving-your-thongs-in-direct-sunlight-or-excessive-temperatures-219467.md): When you are not wearing your Archies Thongs, you should avoid leaving them where they will be exposed to high temperatures or direct sunlight. This is the single most important piece of product care information we can give to you!. Leaving Archies T
- [Why do Archies Thongs have a tighter strap and is it good for you?](https://support.archiesfootwear.com.au/en-US/why-do-archies-thongs-have-a-tighter-strap-and-is-it-good-for-you-219446.md): Archies Thongs have been designed with a tighter strap than normal thongs because it’s better for your feet and encourages a more natural walking pattern. Normally when you walk, your toes are supposed to point/bend upwards. When the toes bend upward
- [My thongs have broken. What should I do?](https://support.archiesfootwear.com.au/en-US/my-thongs-have-broken-what-should-i-do-355721.md): We have a 6-month warranty on our products. Please contact customer support with the following info:
- [What size should I choose for slides?](https://support.archiesfootwear.com.au/en-US/what-size-should-i-choose-for-slides-226686.md): Our slides are true to size. We suggest choosing your standard shoe size.
- [Do I choose the same size as my thongs?](https://support.archiesfootwear.com.au/en-US/do-i-choose-the-same-size-as-my-thongs-226691.md): Yes, we suggest choosing the same size as your thongs!
- [How to stretch the bands of Archies Slides](https://support.archiesfootwear.com.au/en-US/how-to-stretch-the-bands-of-archies-slides-226687.md): If the band on your Archies Slides feels too tight in places and is rubbing, don't worry. The band can be stretched to give you a customised fit.
- [What to do if your heels are sliding out in our slides](https://support.archiesfootwear.com.au/en-US/what-to-do-if-your-heels-are-sliding-out-in-our-slides-226692.md): Twisting (where the heels slide in or out of the back of the slide) is a common issue with slides in general. We've worked extensively on resolving this in our slides and most of our testers who previously twisted in other brands didn't experience th
- [How to prevent blisters from the slides](https://support.archiesfootwear.com.au/en-US/how-to-prevent-blisters-from-the-slides-308932.md): If the band of the slides is tight over the toes, follow these tips.
- [My Archies Slides are too hard what do I do?](https://support.archiesfootwear.com.au/en-US/my-archies-slides-are-too-hard-what-do-i-do-332514.md): Archies Slides have a patented footbed that moulds to the shape of your feet as you wear them. When they are new, the material still needs to soften and shape to suit your feet. This could also be a reason for the arch feeling uncomfortable for some.
- [Slippers Sizing Help](https://support.archiesfootwear.com.au/en-US/slippers-sizing-help-1528684.md): Everything you need to know to get the perfect fit in our Wool Slippers!
- [Slippers Material and Comfort](https://support.archiesfootwear.com.au/en-US/slippers-material-and-comfort-1528685.md): Getting the most from your Arch Support Wool Slippers
- [Slippers Care & Cleaning Instructions](https://support.archiesfootwear.com.au/en-US/slippers-care-and-cleaning-instructions-1528687.md): To keep your Archies Wool Slippers looking and feeling their best, a little regular care goes a long way! You'll find all of our tips and guides here.
- [What type of Archies Insole do I choose?](https://support.archiesfootwear.com.au/en-US/what-type-of-archies-insole-do-i-choose-306534.md): Our insoles are designed to fit the shoe, not your foot length. Follow these tips to find the correct insole
- [What size should I choose for Archies Insoles?](https://support.archiesfootwear.com.au/en-US/what-size-should-i-choose-for-archies-insoles-306533.md): Choose the same US shoe size as your shoe or measure the insole of your shoe and use our size chart
- [Size chart for Full Length Casual insole](https://support.archiesfootwear.com.au/en-US/size-chart-for-full-length-casual-insole-308953.md): Choose the same US shoe size as your shoe or measure the insole of your shoe and use our size chart
- [Size chart for 3/4 Casual insole](https://support.archiesfootwear.com.au/en-US/size-chart-for-34-casual-insole-308957.md): Choose the same US shoe size as your shoe or measure the insole of your shoe and use our size chart
- [Size chart for Sport insole](https://support.archiesfootwear.com.au/en-US/size-chart-for-sport-insole-308959.md): Choose the same US shoe size as your shoe or measure the insole of your shoe and use our size chart
- [Size chart for Work Boot insole](https://support.archiesfootwear.com.au/en-US/size-chart-for-work-boot-insole-308962.md): Choose the same US shoe size as your shoe or measure the insole of your shoe and use our size chart
- [Are the insoles made from the same material as Archies?](https://support.archiesfootwear.com.au/en-US/are-the-insoles-made-from-the-same-material-as-archies-325773.md): Yes, the body of the insoles is made from the same material. 🙂 There are also a few additional features depending on the insole. Sports insoles - this insole has a hard outer shell to retain its shape over the built-in arch support. It has a soft po
- [Tips for a Comfy Fit in Archies Insoles](https://support.archiesfootwear.com.au/en-US/tips-for-a-comfy-fit-in-archies-insoles-306535.md): How to fit your insoles correctly
- [Insoles Guide](https://support.archiesfootwear.com.au/en-US/insoles-guide-329970.md): We have 4 types of insoles that are specifically designed to cater to the type of shoe they are going into. As they all have built-in arch support and a comfy footbed, they'll help keep your feet optimally positioned which will also help with foot co
- [Warranty claims](https://support.archiesfootwear.com.au/en-US/warranty-claims-219445.md): Archies Thongs from our online store or our authorised retailers are covered by a 6-month warranty for manufacturing faults
- [Are these good for people with bunions?](https://support.archiesfootwear.com.au/en-US/are-these-good-for-people-with-bunions-219470.md): Do you have an injury or condition you are unsure about? Hopefully Archies can be a great alternative to flat non supportive footwear for you!
- [I don't have any injuries or problems with my feet, would these still be good for me?](https://support.archiesfootwear.com.au/en-US/i-dont-have-any-injuries-or-problems-with-my-feet-would-these-still-be-good-for-me-219471.md): Yes! Archies Thongs and Slides can be worn by people who do not have any issues with their feet or lower limbs. In fact, while Archies Thongs and Slides are the perfect complementary device for people who wear orthotics or for those who have foot iss
- [Are these good for people with plantar fasciitis or heel spurs?](https://support.archiesfootwear.com.au/en-US/are-these-good-for-people-with-plantar-fasciitis-or-heel-spurs-219472.md): Are Archies Thongs and Slides good for people with plantar fasciitis or heel spurs? Archies Thongs and Slides can be a good option for people with plantar fasciitis or heel spurs. The arch support in them can help to support the foot's natural shape
- [I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?](https://support.archiesfootwear.com.au/en-US/i-normally-wear-orthotics-is-it-still-ok-that-i-wear-archies-thongs-andor-slides-219473.md): Archies Thongs and Slides are fine to be worn by people who wear orthotics and are the perfect complementary device to them as they contain a similar amount of support found in most orthotics. This is why our thongs and slides are so popular among po
- [Are these good for people who with accessory navicular syndrome?](https://support.archiesfootwear.com.au/en-US/are-these-good-for-people-who-with-accessory-navicular-syndrome-219474.md): Archies Thongs and Slides are great for people with foot issues such as accessory navicular. The arch support helps to support the foot in a more optimal position and the foam helps provide support and cushioning
- [Are they good for swollen feet?](https://support.archiesfootwear.com.au/en-US/are-they-good-for-swollen-feet-219475.md): Generally speaking, Archies Thongs and Slides are fine to be worn by people with swollen feet and they can even be quite good for them as they give the feet a break from wearing tight, constrictive footwear which allows them to get some much-needed f
- [Are Archies Thongs and Slides good for people with Achilles tendonitis?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-and-slides-good-for-people-with-achilles-tendonitis-219476.md): Are Archies Thongs and Slides good for people with Achilles tendonitis? Yes, Archies Thongs and Slides can be a great option for people with Achilles tendonitis. The elevated heel section and arch support found in them can help to reduce the stress
- [How to wear in your Archies Thongs and Slides](https://support.archiesfootwear.com.au/en-US/how-to-wear-in-your-archies-thongs-and-slides-292903.md): Like all new shoes, our thongs and slides have a wearing-in period before they feel super comfortable. The material of our footwear is designed to soften and mould to the shape of your feet to give you a customized fit. Some customers find them comfy
- [Fitting Guide for Archies Thongs and Slides](https://support.archiesfootwear.com.au/en-US/fitting-guide-for-archies-thongs-and-slides-292899.md): The perfect fit for Archies Thongs. Archies Thongs should "fit like a glove" with very little space in front of your toes and behind the heels. This will help align the arch support with your arch. The photos below are our "ideal" fit but some custom
- [Are Archies Thongs and Slides waterproof?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-and-slides-waterproof-219448.md): Archies Thongs and Slides are all open-toed, water can get on top of them. However, in terms of water getting inside them, as they are all one-piece foam construction and do not contain any fabric or glued parts, they are waterproof, water cannot get
- [Are Archies Thongs and Slides ecofriendly?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-and-slides-ecofriendly-219450.md): Archies Thongs and Slides are made from a thermoplastic foam that is 100% non-toxic. They are not yet biodegradable, however, we are working really hard to make this happen in the future. We do have a recycling and upcycling program in place
- [Where are Archies Thongs and Slides made?](https://support.archiesfootwear.com.au/en-US/where-are-archies-thongs-and-slides-made-219451.md): We are an Australian company and Archies Thongs and Slides are 100% designed in Australia. Due to the specialized nature of our footwear and the lack of suitable manufacturers in Australia, we manufacture our footwear at our partner factory in China
- [Are Archies Thongs and Slides vegan friendly?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-and-slides-vegan-friendly-219452.md): Yes! Our thongs and slides are 100% vegan friendly. Archies Thongs and Slides are made from foam only, there are no animal derivatives used in our footwear. There is also no testing on animals.
- [What are Archies Thongs and Slides made from?](https://support.archiesfootwear.com.au/en-US/what-are-archies-thongs-and-slides-made-from-219453.md): The primary ingredient used to make Archies Thongs and Slides is premium quality foam. The material is non-toxic and is the predominant raw material used in the bases of nearly all runners, ladies' shoes, school shoes, and thongs
- [Are Archies Thongs and Slides hard or soft?](https://support.archiesfootwear.com.au/en-US/are-archies-thongs-and-slides-hard-or-soft-219454.md): Most people put on their Archies Footwear and find them instantly comfortable! However for some people, it may feel a little firm, however after a few wears the footbed will mould to the shape of your foot making it even more comfortable, and you wil
- [CUSTOMER REQUESTS UPDATES ON NEW PRODUCTS, COLOURS, RESTOCKS, OR PROMOTIONS](https://support.archiesfootwear.com.au/en-US/waiting-on-colours-deals-or-promotions-sign-up-to-sms-updates-357432.md): Be one of the first to know of new releases and be added to lucky draws to win cashback on your order.
- [Wholesale: I am a stockist and I can't log in to my account](https://support.archiesfootwear.com.au/en-US/wholesale-i-am-a-stockist-and-i-cant-log-in-to-my-account-219477.md): Whoops! You have found yourself on the Archies General Consumer website, not our Retailers website!. If you head over to https://retailers.archiesfootwear.com.au/ you will be able to access your account!. Still, having issues? Double-check that the e
- [Wholesale: I would like to stock Archies Footwear in my practice or store](https://support.archiesfootwear.com.au/en-US/wholesale-i-would-like-to-stock-archies-footwear-in-my-practice-or-store-219478.md): Awesome!!. If you head over to our Wholesale website you will find all the information you need to apply to be an official Archies Footwear Stockist. Archies Footwear Wholesale Site: click here
- [WHEN A CUSTOMER ASKS IF WE HAVE AFFILIATE PROGRAMS/UGC/INFLUENCER](https://support.archiesfootwear.com.au/en-US/do-you-have-an-affiliate-program-219479.md): Identify the request. Check if the customer mentions affiliate program specifically. Check for keywords: influencer, UGC, content creator. Handle standard affiliate inquiries. IF the customer only asks about an affiliate program:. Respond: “At the mo