We have a 60-day returns period for online purchases. Exchanges and store credit are 100% free. Refunds - no matter the condition - are a product refund less the return postage cost.

We have a 60-day returns period for all footwear purchased from our official online store. If you&apos;ve purchased from a retailer, please check their returns policy.&#xA0;We have three return options:Exchange, Store Credit (for our online store), or a Product Refund<h2 id="exchanges---100-free-no-matter-the-condition">Exchanges - 100% free no matter the condition</h2>As long as you are within the 60-day return period, you can exchange your footwear for free no matter the condition.&#xA0;Please note that during peak season, your preferred exchange item might be out of stock. If this occurs, our returns system will automatically issue store credit so that you can choose an alternate option. Please contact us if there are any issues.&#xA0;<h2 id="store-credit---100-free-no-matter-the-condition">Store Credit - 100% free no matter the condition</h2>Alternatively, you can choose a store credit in the form of a store credit for our online store. The return postage cost will be free.&#xA0;<h2 id="product-refund-less-the-return-postage-cost">Product Refund less the return postage cost</h2>No matter the condition, the refund is a product refund less the return postage cost.The refund is for the product only and does not include original shipping costs.&#xA0;How much does the return postage cost?The return postage cost is based on the courier fees and is subject to change. The cost includes full door-to-door tracking, and refunds are automatically processed on the first scan. Here&apos;s a breakdown of the return postage cost based on the number of pairs being returned:1 - 2 pairs = $10.003 - 4 pairs = $14.005 - 6 pairs = $18.007+ pairs: Please contact us for a quoteWhat is the official Archies Footwear online store?Our official store is <a href="https://archiesfootwear.com.au/" id="isPasted" rel="noopener noreferrer" target="_blank">https://archiesfootwear.com.au/</a>Returns form:&#xA0;<a href="https://returns.archiesfootwear.com.au/" rel="noopener noreferrer" target="_blank">AUS | Returns</a><a href="https://support.archiesfootwear.com.au/en-US/embed/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank"> <img data-fr-image-pasted="true" src="data:image/png;base64,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" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; text-align: left; width: 151px;" class="fr-fil fr-dib"></a>

Summary of our returns policy

You can wear your Archies Footwear products for a full 60 days and if you're not completely happy with them, simply pay the return postage cost and you can return them for a product refund. We are so confident you will love our footwear. We offer a 6

<h3 id="isPasted">What does the 60-day comfort guarantee mean?</h3>You can wear your Archies Footwear products for a full 60 days and if you&apos;re not completely happy with them, simply pay the return postage cost and you can return them for a product refund.<h3 id="what-is-archies-footwears-return-policy">What is Archies Footwear&apos;s return policy?</h3>We are so confident you will love our footwear. We offer a 60-day comfort guarantee for all purchases from our official online store only.<h3 id="do-i-need-to-pay-for-return-shipping">Do I need to pay for return shipping?</h3>Yes, for all refunds, both in new and used condition, the customer is required to pay the return postage cost.<h3 id="what-is-a-product-refund">What is a product refund?</h3>A product refund is a refund on the product and any tax related to the product only. (Not the original shipping cost if only 1 pair is ordered.)<h3 id="how-much-is-the-return-postage-cost">How much is the return postage cost?</h3>The return postage cost is based on the fees that the courier charges us and is subject to change. It includes full door-to-door tracking, and refunds are automatically processed on the first scan. The return postage cost is:&#xA0;<p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1-2 pairs = $10.00<p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3-4 pairs = $14.00<p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">5-6 pairs = $18.00<h3 id="isPasted">How do I return my order for an exchange or refund?</h3>We have an online returns portal where you can initiate your return. You will need your order number (12345-AU) and the email associated with your order.<a href="https://returns.archiesfootwear.com.au/#/" style="text-decoration:none;"><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">AU | Returns Portal</a><h3 id="does-the-60-day-comfort-guarantee-apply-to-retail-purchases">Does the 60-day comfort guarantee apply to retail purchases?</h3>Our 60-day comfort guarantee applies to all purchases made from our official online store. Our retailers are not affiliated with us in any way other than stocking our footwear. It&apos;s up to the sole discretion of the retailer to participate in our 60-day&#xA0;comfort guarantee.<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-ded3476a-3dec-401c-a823-a44a74356428.png" style="width: 159px;" class="fr-fic fr-fil fr-dib fr-rounded fr-shadow"></a>

Our 60 - Day Comfort Guarantee

We are online now if you want to chat to us live!

Thank you for reaching out, our team aim to get back to you within 48 hours. We appreciate your patience and understanding if we may experience slight delays in response times during peak seasons.

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AUS | Archies Footwear FAQs

We have a 60-day return period. Find out more info here.

60-Day Comfort Guarantee and Returns Policy

Can I cancel or change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Shipping and Delivery

Are Archies Thongs true to size?

What size thongs do I order?

Used to wearing half size for thongs, what size do I choose?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat or pronated feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Thongs?

What is the perfect fit for Archies Thongs?

How to measure your foot length

How to stretch the strap of Archies Thongs

My thongs don't seem wide enough. Do you make thongs that have a wider fit?

Do Archies Thongs run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?

Thongs Sizing Help

My thongs feel uncomfortable. Will this improve?

My thongs straps are too tight

My thongs are squeaking, is there anything I can do to fix this?

My thongs feel uncomfortable? Will this improve?

My Archies Thongs feel like they are a little shiny on top, will this wear off?

My thongs strap has loosend / stretched. Is there a way it can be tightened?

My thongs are making a clapping / flopping sound

My Archies Thongs are too hard what do I do?

Will my feet sweat in Archies Thongs?

How long will Archies Thongs last?

My thongs or slides are dirty or stained. How do I clean them?

Take care when walking down steep embankments in thongs

Avoid leaving your thongs in direct sunlight or excessive temperatures

Why do Archies Thongs have a tighter strap and is it good for you?

My thongs have broken. What should I do?

Tips for a Comfy Fit in Archies Thongs

Archies Arch Support Thongs

What size should I choose for slides?

Do I choose the same size as my thongs?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchange process for online orders

Exchanges for retail purchases

Exchanges

Refund process for online orders

Refunds for retail purchases

Refunds

Warranty claims

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?