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AUS | Archies Footwear FAQs

Do you have questions for Archies Footwear? Head over to our FAQs page to find handy info & chat with our team.

Archies Footwear - FAQs

Due to extremely high volumes, we're currently experiencing delays in our fulfilment times. We do apologise for any inconvenience that this has caused and thank you for your patience and understanding. 🙏

If you placed your order over the Black Friday promotion period and it has not yet shipped, it should be on the way to you by mid-week next week at the latest. 

As soon as your order has shipped, you'll get a shipping confirmation email with the tracking number. The tracking number will take 24 hours to reflect on the courier's site. 

We suggest getting a MyPost account (Australia Post) for live updates as your order moves through the system. 

Please note, that during peak seasons, Australia Post has high volumes and orders may take longer than expected.

When will my order ship? Black Friday volumes 

Hi! To find the perfect fit, choose your standard running shoe size or the same size as your thongs. 🙂

You can also measure your foot length and use our size guide to find the perfect fit: Size Guide. 

Half Size? Size up! 

If the bands feel tight over the toes or it's rubbing, stretch the band! Watch this video: 3 ways to stretch the band

Slides - sizing help + how to stretch the bands

Hi! 😀 Thanks for contacting us - we're so glad you're interested in our thongs! We're sure you'll love them.

Sizing Help: Size Guide
We suggest choosing your standard shoe size or measuring your foot length. 

If you're a half-size - size up! 

How to stretch the straps video: How to stretch the straps of your Archies Thongs

Thongs - sizing help + how to stretch the straps

We have a 60-day returns period for online purchases only. 
Retailers are independent stockists, if you've bought your pair from a store, please contact them about their returns policy.

Exchanges: 100% free  - new and used condition
Store credit: 100% free - new and used condition
Refunds: New and used condition - it's a product refund less the return postage cost 
For more info and postage cost read: Summary of our returns policy

To start your return, please complete our Returns Form 🙂
You'll need your full order number (12345-AU) and the email used to place the order.
You can return multiple items from the same order.

Exchanges, refunds or store credit

Our warehouse has received your order and will be picking and packing it asap! 

As soon as your order is sent you will receive an order confirmation email with you a link to track your postage.

What's your exchange and refund policy?

Get more information

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