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AUS | Archies Footwear FAQs

<h2 id="isPasted">Can I track my order?</h2>Yes, you will receive a tracking number in your order confirmation email. That link will redirect you to track the status of your delivery.&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(65, 65, 65); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We also recommend using Parcels App or signing up for the free AusPost Delivery Manager if you opt for express shipping.You can also track your order from our Live Chat - simply enter your email address to find your order.<img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/undefined-03406099-014a-480f-a59a-fb11ab598799" style="width: 300px;" class="fr-fic fr-dib fr-fil">We will send you a unique code to verify your details and then send you your tracking information.<a href="https://support.archiesfootwear.com.au/en-US/embed/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-229f1568-e21e-4037-91de-c00898664434.png" style="width: 182px;" class="fr-fic fr-dib fr-fil fr-rounded fr-shadow"></a>

Yes, you will receive a tracking number in your order confirmation email. That link will redirect you to track the status of your delivery. We also recommend using Parcels App or signing up for the free AusPost Delivery Manager if you opt for express

Can I track my order?

Shipping and Delivery

Can I cancel or change my order? What is the process?

Order Changes

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Summary of our returns policy

Our 60 - Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Thongs true to size?

What size thongs do I order?

Used to wearing half size for thongs, what size do I choose?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat or pronated feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Thongs?

What is the perfect fit for Archies Thongs?

How to measure your foot length

How to stretch the strap of Archies Thongs

My thongs don't seem wide enough. Do you make thongs that have a wider fit?

Do Archies Thongs run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?

Thongs Sizing Help

My thongs feel uncomfortable. Will this improve?

My thongs straps are too tight

My thongs are squeaking, is there anything I can do to fix this?

My thongs feel uncomfortable? Will this improve?

My Archies Thongs feel like they are a little shiny on top, will this wear off?

My thongs strap has loosend / stretched. Is there a way it can be tightened?

My thongs are making a clapping / flopping sound

My Archies Thongs are too hard what do I do?

Will my feet sweat in Archies Thongs?

How long will Archies Thongs last?

My thongs or slides are dirty or stained. How do I clean them?

Take care when walking down steep embankments in thongs

Avoid leaving your thongs in direct sunlight or excessive temperatures

Why do Archies Thongs have a tighter strap and is it good for you?

My thongs have broken. What should I do?

Tips for a Comfy Fit in Archies Thongs

Archies Arch Support Thongs

What size should I choose for slides?

Do I choose the same size as my thongs?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchange process for online orders

Exchanges for retail purchases

Exchanges

Refund process for online orders

Refunds for retail purchases

Refunds

Warranty claims

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?

Can I track my order?Updated 2 years ago

Can I track my order?