CUSTOMER ASKS WHERE TO BUY ARCHIES OR IF THEY CAN TRY THEM ON BEFORE BUYINGUpdated 5 days ago

    1.    Identify the shopper’s intent

• IF the shopper asks “Where can I buy Archies?”, THEN explain they are available online and at stockists across Australia.
• IF the shopper asks “Is there anywhere I can try them on before buying?”, THEN explain they can visit a nearby stockist to try them on in-store.

    2.    Confirm purchase options

• State that Archies are available online and at stockists including The Athletes Foot, Myer, Anaconda, Universal Store, and local independent retailers across Australia.
• Clarify that we are independent of our stockists.
• IF the shopper asks about specific colours in-store, THEN explain it is completely up to each retailer which colours they choose to stock.

    3.    Direct to store locator

• IF the shopper wants to find a nearby store, THEN provide the store locator link: https://archiesfootwear.com.au/apps/store-locator/
• Instruct them to:
  • Enter their suburb or postcode.
  • View the closest store that appears.

    4.    Set expectations for stock availability

• IF the shopper wants to try on a specific size or colour, THEN advise them to call the store before visiting to confirm availability.
• IF the shopper does not specify a size or colour, THEN ask which size and colour they are looking for and still recommend calling ahead.

    5.    Online alternative

    •   IF the shopper prefers not to visit a store, THEN remind them they can also purchase directly online.