Exchanges for retail purchasesUpdated 6 months ago

Please contact the retailer first to find out if you can exchange your purchase. 

If they can't assist you, we have a 60-day exchange period for all retail purchases where we will give you store credit to the value of your return.

Conditions for a retail purchase exchange

• You are responsible for posting your return to us and sending us a screenshot that confirms delivery to our warehouse.
• We require proof of purchase before we can arrange the store credit.

How can I exchange my order?

Please contact our customer service team with the following info:

• The name of the retailer and your proof of purchase as well as a photograph of the pair.

We will then give you the address to post your pair to us. 

You will be responsible for letting us know once it's arrived at the warehouse. 

We will then provide you with a store credit for the value of the pair that you can use on our online store.

If you need any assistance, contact our customer support team below.