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AUS | Archies Footwear FAQs

When will my order be shipped?Our warehouse is based in Melbourne. Orders are typically dispatched within 24-48 hours of being placed. Our warehouse operates during AU business hours from Monday to Friday. If you place your order on a Friday or over the weekend, it will be shipped at the start of the week.&#xA0;<a href="https://support.archiesfootwear.com.au/en-US/embed/contact" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank"> <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-0e6f7b05-f6c4-4eb1-a05f-a3132a090131.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; text-align: left; width: 132px;" class="fr-fil fr-dib"></a>

Orders are typically shipped within 48 hours. Our warehouse operates Monday to Friday during Australian business hours.

When will my order be shipped?

Shipping and Delivery

Can I cancel or change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Summary of our returns policy

Our 60 - Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Thongs true to size?

What size thongs do I order?

Used to wearing half size for thongs, what size do I choose?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat or pronated feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Thongs?

What is the perfect fit for Archies Thongs?

How to measure your foot length

How to stretch the strap of Archies Thongs

My thongs don't seem wide enough. Do you make thongs that have a wider fit?

Do Archies Thongs run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?

Thongs Sizing Help

My thongs feel uncomfortable. Will this improve?

My thongs straps are too tight

My thongs are squeaking, is there anything I can do to fix this?

My thongs feel uncomfortable? Will this improve?

My Archies Thongs feel like they are a little shiny on top, will this wear off?

My thongs strap has loosend / stretched. Is there a way it can be tightened?

My thongs are making a clapping / flopping sound

My Archies Thongs are too hard what do I do?

Will my feet sweat in Archies Thongs?

How long will Archies Thongs last?

My thongs or slides are dirty or stained. How do I clean them?

Take care when walking down steep embankments in thongs

Avoid leaving your thongs in direct sunlight or excessive temperatures

Why do Archies Thongs have a tighter strap and is it good for you?

My thongs have broken. What should I do?

Tips for a Comfy Fit in Archies Thongs

Archies Arch Support Thongs

What size should I choose for slides?

Do I choose the same size as my thongs?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchange process for online orders

Exchanges for retail purchases

Exchanges

Refund process for online orders

Refunds for retail purchases

Refunds

Warranty claims

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?

Are these good for people who with accessory navicular syndrome?

Are they good for swollen feet?

Are Archies Thongs and Slides good for people with Achilles tendonitis?

Health Conditions

Wholesale: I am a stockist and I can't log in to my account

Wholesale: I would like to stock Archies Thongs in my practice or store

Do you have an affiliate program?

Wholesale & Partnership Enquiries

How to wear in your Archies Thongs and Slides

Fitting Guide for Archies Thongs and Slides

Fitting Tips

Are Archies Thongs and Slides non-slip?

Are Archies Thongs and Slides waterproof?

Do you recycle Archies Thongs and Slides?

Are Archies Thongs and Slides ecofriendly?

Where are Archies Thongs and Slides made?

Are Archies Thongs and Slides vegan friendly?

What are Archies Thongs and Slides made from?

Are Archies Thongs and Slides hard or soft?

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When will my order be shipped?Updated 2 years ago