Archies Thongs from our online store or our authorised retailers are covered by a 6-month warranty for manufacturing faults

<p id="isPasted"><span style="font-size: 16px;">While our footwear is designed to be super strong and durable, there are some cases where they might break. This could be due to things like an odd manufacturing fault, wear and tear from prolonged use, or catching them at the wrong angle.</span></p><h3 id="what-is-covered-by-the-archies-footwear-warranty">What is covered by the Archies Footwear warranty?</h3><p><span style="font-size: 16px;">All Archies Footwear products purchased from our official online store or authorized retailers are covered by a 6-month warranty against manufacturing faults.</span></p><h3 id="what-should-i-do-if-i-receive-a-faulty-item-or-my-footwear-develops-a-fault">What should I do if I receive a faulty item or my footwear develops a fault?</h3><p>Please contact our customer service team with the following information:</p><p>1. Your order number and email address</p><p>2. A photograph of the fault</p><p>3. A photograph of the size stamp underneath the pair</p><p><strong>For retail purchases</strong> - we would need proof of purchase and your shipping information</p><h3 id="can-i-get-a-replacement-if-my-footwear-is-faulty-and-within-the-warranty-period">Can I get a replacement if my footwear is faulty and within the warranty period?</h3><p><span style="font-size: 16px;">Yes, if your pair is within the warranty period and terms, we&apos;ll offer you a replacement or store credit. <strong>Please note that no refunds can be given for retail purchases.</strong></span></p><h3 id="what-is-not-covered-by-the-archies-footwear-warranty">What is not covered by the Archies Footwear warranty?</h3><p><span style="font-size: 16px;">Our warranty does not cover external damage to the footwear such as cuts, scrapes, dog bites, or cat scratches.</span></p><h3 id="do-i-need-to-return-my-faulty-pair-to-process-the-warranty-claim">Do I need to return my faulty pair to process the warranty claim?</h3><p><span style="font-size: 16px;">Yes, please do not throw away your faulty pair as you&apos;ll need to return it to us to process the warranty claim. You&apos;ll also be required to submit photographs.&#xA0;</span></p><h3 id="how-do-i-lodge-a-warranty-claim">How do I lodge a warranty claim?</h3><p>1. Contact customer support with the above information</p><p>2. We will then initiate a warranty return on your order</p><h3 id="can-archies-footwear-reject-a-warranty-claim">Can Archies Footwear reject a warranty claim?</h3><p><span style="font-size: 16px;">Yes, we reserve the right to reject any warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.</span></p><h3 id="does-the-archies-footwear-returns-and-warranty-policy-comply-with-aus-consumer-law">Does the Archies Footwear returns and warranty policy comply with AUS Consumer Law?</h3><p><span style="font-size: 16px;">Yes, our returns and warranty policy includes the rights you are entitled to under Australian Consumer Law.</span></p><h3 id="how-do-i-submit-a-warranty-claim-if-i-purchased-my-footwear-from-a-retailer">How do I submit a warranty claim if I purchased my footwear from a retailer?</h3><p>Contact our customer service team for assistance.</p><p><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-6afe0d9a-4c1b-4f31-831d-89bcb985feeb.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; text-align: left; width: 153px;" class="fr-fic fr-dii"></a><br></p>

Warranty claims

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AUS | Archies Footwear FAQs

We have a 6-month warranty on all our footwear for manufacturing issues only. Find out more info here.

Warranty Claims

Can I cancel or change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Shipping and Delivery

Summary of our returns policy

Our 60 - Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Thongs true to size?

What size thongs do I order?

Used to wearing half size for thongs, what size do I choose?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat or pronated feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Thongs?

What is the perfect fit for Archies Thongs?

How to measure your foot length

How to stretch the strap of Archies Thongs

My thongs don't seem wide enough. Do you make thongs that have a wider fit?

Do Archies Thongs run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?

Thongs Sizing Help

My thongs feel uncomfortable. Will this improve?

My thongs straps are too tight

My thongs are squeaking, is there anything I can do to fix this?

My thongs feel uncomfortable? Will this improve?

My Archies Thongs feel like they are a little shiny on top, will this wear off?

My thongs strap has loosend / stretched. Is there a way it can be tightened?

My thongs are making a clapping / flopping sound

My Archies Thongs are too hard what do I do?

Will my feet sweat in Archies Thongs?

How long will Archies Thongs last?

My thongs or slides are dirty or stained. How do I clean them?

Take care when walking down steep embankments in thongs

Avoid leaving your thongs in direct sunlight or excessive temperatures

Why do Archies Thongs have a tighter strap and is it good for you?

My thongs have broken. What should I do?

Tips for a Comfy Fit in Archies Thongs

Archies Arch Support Thongs

What size should I choose for slides?

Do I choose the same size as my thongs?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchange process for online orders

Exchanges for retail purchases

Exchanges

Refund process for online orders

Refunds for retail purchases

Refunds

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?