Refunds for retail purchasesUpdated a year ago

Please contact the retailer for assistance if you would like a refund. 

Unfortunately, we are unable to refund retail purchases. 

If the retailer won't help you with a refund, we can offer you an exchange for store credit for our online store.

Conditions for a retail purchase exchange

• You will be responsible for posting the pair to our warehouse and informing us of the delivery.
• We require proof of purchase before we can arrange store credit for our online store.

How can I exchange my order?

Please contact our customer service team with the following info:

• The name of the retailer and your proof of purchase
• A photograph of the pair

We will then give you the address to post your pair to us. 

You will be responsible for letting us know once it's arrived at the warehouse. 

We will then send you store credit for our online store.

If you need any assistance, contact our customer support team below.