Refunds are for online purchases only. No matter the condition, the refund is a product refund less the return postage cost

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(51, 51, 51); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 10px 0px 15px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><h3 id="isPasted">What is your refund policy?</h3>All orders from <a data-fr-linked="true" href="//www.archiesfootwear.com.au">www.archiesfootwear.com.au</a> can be returned for a product refund less the return postage cost within 60 days of delivery.&#xA0;<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No matter the condition&#xA0;<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#x2014; the refund is a product refund less the return postage cost.<h3 id="what-is-a-full-product-refund">What is a full product refund?</h3><ul><li>The refund will be on the cost of the product only. (Not the original shipping cost if only 1 pair was ordered.) &#xA0;</li></ul><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please see our&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://support.archiesfootwear.com.au/en-US/summary-of-our-returns-policy-224624" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important; user-select: auto;" target="_blank">Summary of Returns Policy</a> for the postage cost.We offer 100% free exchanges or store credit for our footwear - no matter the condition. We&apos;d be happy to help you with an exchange if you prefer.&#xA0;How can I return my order for a refund?To return your order for a refund, follow these steps:Step 1: Get your order number (12345-AU) and the email used to place the order.Step 2: Complete our returns form: <a href="https://returns.archiesfootwear.com.au/#/" id="isPasted">https://returns.archiesfootwear.com.au/#/</a>Step 3: Print out the label and attach it to your parcel.&#xA0;Drop it off at your nearest post office within 28 days. As soon as the info is in the system, the refund will be processed.&#xA0;If you need any assistance, contact our customer support team below<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a> </div></div></section>

Refund process for online orders

We cannot refund retail purchases - please contact the retailer

Please contact the retailer for assistance if you would like a refund.&#xA0;Unfortunately, we are unable to refund retail purchases.&#xA0;If the retailer won&apos;t help you with a refund, we can offer you an exchange for store credit for our online store.Conditions for a retail purchase exchange<ul><li style="font-size: 16px;">You will be responsible for posting the pair to our warehouse and informing us of the delivery.</li><li style="font-size: 16px;">We require proof of purchase before we can arrange store credit for our online store.</li></ul>How can I exchange my order?Please contact our customer service team with the following info:<ul><li>The name of the retailer and your proof of purchase</li><li>A photograph of the pair</li></ul>We will then give you the address to post your pair to us.&#xA0;You will be responsible for letting us know once it&apos;s arrived at the warehouse.&#xA0;We will then send you store credit for our online store.If you need any assistance, contact our customer support team below.&#xA0;<a href="https://support.archiesfootwear.com.au/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 163px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Refunds for retail purchases

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AUS | Archies Footwear FAQs

We have a 60-day return period. The refund is a product refund less the return postage cost.

Refunds

Can I cancel or change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Shipping and Delivery

Summary of our returns policy

Our 60 - Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Thongs true to size?

What size thongs do I order?

Used to wearing half size for thongs, what size do I choose?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat or pronated feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Thongs?

What is the perfect fit for Archies Thongs?

How to measure your foot length

How to stretch the strap of Archies Thongs

My thongs don't seem wide enough. Do you make thongs that have a wider fit?

Do Archies Thongs run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Thongs?

Thongs Sizing Help

My thongs feel uncomfortable. Will this improve?

My thongs straps are too tight

My thongs are squeaking, is there anything I can do to fix this?

My thongs feel uncomfortable? Will this improve?

My Archies Thongs feel like they are a little shiny on top, will this wear off?

My thongs strap has loosend / stretched. Is there a way it can be tightened?

My thongs are making a clapping / flopping sound

My Archies Thongs are too hard what do I do?

Will my feet sweat in Archies Thongs?

How long will Archies Thongs last?

My thongs or slides are dirty or stained. How do I clean them?

Take care when walking down steep embankments in thongs

Avoid leaving your thongs in direct sunlight or excessive temperatures

Why do Archies Thongs have a tighter strap and is it good for you?

My thongs have broken. What should I do?

Tips for a Comfy Fit in Archies Thongs

Archies Arch Support Thongs

What size should I choose for slides?

Do I choose the same size as my thongs?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchange process for online orders

Exchanges for retail purchases

Exchanges

Warranty claims

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Thongs and/or Slides?